Where do I redeem my Download Access Code?

Download Access Codes can be redeemed:

Steinberg Download Assistant

By redeeming a Download Access Code in the Steinberg Download Assistant you get two jobs done: Downloading the software and activating its license. Just enter the Download Access Code and the Steinberg Download Assistant guides you through required steps.

Steinberg Download Assistant download (Addtional My Steinberg account required):

Steinberg Download Assistant step-by-step-guide:

Please note that at the moment, Steinberg cooperates with different systems and providers to enable all our services.

So once you canĀ“t login onto "My Steinberg"  you most likely used the login details for the online store which can not be used for my Steinberg, or you have not yet setup a account for "My Steinberg" yet.

However once you encounter any issues we may need to kindly ask you to contact the Steinberg support team 

Contact details for european customers english only

Support: https://helpcenter.steinberg.de/hc/en-us

Phone: +49 (0)40 401 10125 (Mon-Fri, 10.00-12.00h & Thu, 14.00-17.00h, CET)

MySteinberg: Login 

USA only 

Support: https://helpcenter.steinberg.de/hc/en-us

Phone: 844-358-4022 (Monday through Friday 9 am - 1 pm EST) 

MySteinberg: Login

Rest of the world.

We therefore kindly ask you to contact Steinberg/Yamaha support directly at:


Please serach for the country where you are located and use the contact details provided

The local support team in your country will assist you further.